Good customer service in more than just being able to articulate the product. To really achieve your objectives and for customers to trust in you, ultimately they must like you. All to often this simple fact is forgotten and we must train ourselves to remember on focus on it as an objective of providing service.
Whether it’s face to face or on the telephone in a call center our face reflects tells a story. Make sure to exude warmth and charm at all times. I have even had small mirrors affixed to call center agents monitors with “smile” written across the bottom as a reminder.
Use gestures when on the phone just as you would when speaking to someone in person. You would be surprised as to how the gesture translates into confidence on the phone.
Focus on the customer. We have all heard it and we all know it it’s is true but with all the distractions we face these days it is hardly ever done. The customer that you are speaking with should be your world.
With a little training and some renewed focus on these simple facts your customer service efforts will begin to have better results. In the end a customer will be more loyal to you and/or your brand.
