Some say that past behavior dictates future performance. With that in mind here are a few behavioral based interview questions so you can recruit and hire the best employees. These questions are to serve as a guide to help develop an interview process that which targets specific technical and performance skill requirements.
Think of a “problem person” on your last job. Tell me what happened and how did you handle it?
Tell me of an experience you had mis-communicating with an employee or customer, and tell me how you handled it?
Give me an example of a time you able to successfully communicate with another person, even when that person did not personally like you.
Give me an example of when communicating to a customer was very difficult and tell me how you handled it.
Describe a situation in which you were able to effectively “read” another person and guide your actions by your understanding of their individual needs or values.
Describe a time when you communicated some unpleasant feedback to an employee. What happened?
Describe a time when you communicated some unpleasant feedback to your manager. What happened?
Tell me about a job experience in which you had to speak up in order to be sure that other people knew what you thought or felt.
Tell me about a time in which you had use your spoken communication skills in order to get a point across that was important to you.
Give me an example of a time in which you had to keep from speaking or not finish a task because you did not have enough information to come to a good decision.
Give an example of a time when you had to come to a quick decision.
Tell me of a time when you made a quick decision you were proud of.
